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Requesting devices from an MSP

Use this page when you are procuring physical appliances or managed rollouts through a USDN-authorized partner. If you are registering cloud or on-prem devices in the portal (site selection, bootstrap tokens, or post-shipment visibility), start with Managing devices and Registering a device in the portal.

Device requesting process​

To ensure a smooth and efficient process for obtaining devices, please follow the steps outlined below:

  1. Request Devices from USDN Authorized MSPs:

    • Contact one of the USDN authorized Managed Service Providers (MSPs) such as Presidio.
    • Provide the necessary details and specifications for the devices you require.

  2. Preconfiguration and Shipping:

    • Once your request is received, our MSP will handle the preconfiguration of the devices according to your specifications.
    • The preconfigured devices will then be shipped directly to your site.

  3. Unboxing and Internet Connection:

    • Upon receiving the devices, carefully unbox them.
    • Connect the devices to the internet to complete the setup process.

By following these steps, you can ensure that your devices are properly configured and ready for use upon arrival. If you have any questions or need further assistance, please contact your MSP or USDN support.