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Creating Orders

This guide explains how to create and submit orders in the USDN platform. Orders are used to establish secure data transport connections between endpoints in your network.

Prerequisites​

Before creating an order, ensure you have:

  • Active USDN account with appropriate permissions. Only members with admin or owner privileges can create orders.
  • Completed organization registration process
  • You have at least 2 sites defined within your organization
  • Each site must have at least one active devices
  • Your organization passed our KYC process
  • All required legal documents signed and uploaded
  • Network requirements documented
  • Endpoint information ready

Order Creation Process​

1. Access Order System​

  1. Log into your USDN dashboard
  2. Navigate to "Orders" section
  3. Click "Create New Order"

2. Basic Order Information​

Fill in the basic order details:

  • Order name/reference
  • Project or cost center (if applicable)
  • Desired activation date
  • Service level selection

3. Network Configuration​

Endpoint Details​

For each endpoint, specify:

  • Location name
  • Physical address
  • Contact information
  • IP addressing requirements
  • Bandwidth requirements

Connection Type​

Select the appropriate connection type:

  • Point-to-Point
  • Point-to-Multipoint
  • Mesh Network
  • Custom Configuration

4. Security Requirements​

Specify security parameters:

  1. Encryption requirements:

    • Protocol selection
    • Key management preferences
    • Additional security measures

  2. Access controls:

    • IP restrictions
    • Port configurations
    • Authentication methods

5. Service Options​

Select additional service features:

  • Redundancy options
  • Quality of Service (QoS) requirements
  • Monitoring preferences
  • Backup configurations

6. Review and Submit​

  1. Review order details:

    • Network configuration
    • Security settings
    • Service options
    • Pricing summary

  2. Attach supporting documents:

    • Network diagrams
    • Requirements documentation
    • Approval forms

  3. Submit order for processing

Order Status Tracking​

After submission, track your order:

  1. View order status in dashboard
  2. Receive email notifications
  3. Track milestones:
    • Order received
    • Technical review
    • Implementation
    • Testing
    • Activation

Modifying Orders​

To modify a submitted order:

  1. Locate the order in dashboard
  2. Click "Request Modification"
  3. Specify changes needed
  4. Submit modification request

Best Practices​

  • Document all requirements before creating order
  • Use clear, consistent naming conventions
  • Include all relevant technical details
  • Keep endpoint contact information updated
  • Review security requirements thoroughly

Troubleshooting​

Common issues and solutions:

  • Incomplete information
  • Invalid configurations
  • Missing approvals
  • Technical conflicts

Need Help?​

If you need assistance with creating orders:

  1. Review our Support and Escalation Levels to understand available support options
  2. Check our troubleshooting guide
  3. Contact support through the Support Portal
  4. Schedule a consultation with our Professional Services team