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Creating tunnel orders

In the portal, orders represent tunnel / topology work you submit for your organization (for example FabricLink connectivity between sites). The primary entry point is Create Tunnels, which opens a five-step wizard at /orders/create.

Prerequisites​

  • Sites with at least one device each (the site picker only lists sites that have devices). See Creating sites and Managing devices.
  • For B2B (“intraconnect”) orders, approved B2B relationships so partner sites appear in the wizard.
  • Permission to create orders (typically owner or admin roles in your org).

Start the wizard​

  1. Open Orders in the navigation.
  2. Click Create Tunnels in the header (same as navigating to Orders → Create).

You will see a stepper with short descriptions under each step title. Use Previous / Next at the bottom; Next stays disabled until the current step passes validation.

Step 1 — Connection type​

Choose how sites relate for this order:

  • Between my organization's sites (interconnect) — branches and sites in your org.
  • Between different organizations' sites (intraconnect) — B2B / AD-WAN policy context; only approved partner sites are offered in the next step.

Connection type

Step 2 — Select sites​

Drag sites from Available Sites into Selected Sites. You need at least two sites with devices. The summary shows how many are selected and when you can continue.

Site selection (empty selection)

Two sites selected

If no sites appear, add sites and ensure each has a provisioned device before returning here.

Step 3 — Configure topology​

  • Topology type is inferred automatically: point-to-point for two sites, full mesh for three or more.
  • Topology name can be customized or left to the auto-generated suggestion.
  • Tunnel type is required (choices depend on your organization’s allowed protocols, for example WireGuard, IPsec, or WolfGuard).

Topology and tunnel type

Step 4 — Advanced options (optional)​

Toggle and configure Dynamic routing (FRR), NAT, and ACL options. Turning a feature on may open a configuration modal. You can leave everything off and continue.

Advanced options

Step 5 — Review and submit​

The Review Your Order panel summarizes connection type, selected sites, topology, tunnel type, and enabled services. Expand Terms and Conditions if you need the full text, then check I have read and agree to the Terms and Conditions so Submit Order is allowed.

Review and terms

Submitting creates the order and navigates to its detail page. Some environments may prompt for re-authentication (MFA) before the API accepts the create.

Need help?​

See Support & Escalation.