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Managing orders

This guide covers the Orders list in the USDN portal and the order detail experience: summary sidebar, main tabs, status edits, and delete.

Orders list​

Open Orders from the main navigation. The panel header shows Orders and Create Tunnels, which starts the order creation wizard.

Toolbar controls:

  • Search — text search across order fields.
  • Filter by type — for example provision, deprovision, or update.
  • Filter by status — such as requested, pending, verified, or failed.
  • Clear filters — resets search and pickers when anything is active.

Orders list

The table shows order number, type, status, a configuration summary (topology name, tunnel counts, optional feature flags), and created time. Click a row to open the order detail page.

Order detail layout​

The detail view has:

  • A left sidebar with order number, status tag, key metadata (type, topology, network/connection tags, created/updated), and action buttons where your role and order state allow (Deprovision, Mark Complete, Cancel Order, Retry Order, etc.).
  • A tabbed main area for technical content.

Default tab is usually Config Status (provisioning progress and device-level configuration state).

Config Status tab

Order Summary tab​

High-level order information: order number, type, status, organization, B2B orgs when applicable, connection and tunnel details, and related identifiers.

Order Summary tab

Other tabs (overview)​

Depending on the order and feature flags, you may also see tabs such as Topology, Tunnels, QoS Configuration, DHCP Configuration, Dynamic Routing, NAT Configuration, ACL Configuration, IDS/IPS Configuration, Inspect, and Logs. Use Logs and Inspect when you are monitoring rollout or diagnosing issues.

Edit order status​

In the sidebar, click Edit to open Edit Order. Choose a new status from the picker (options reflect backend-supported values) and Save, or Cancel to close without changes. Some transitions may require elevated permissions or re-authentication.

Edit order modal

Delete an order​

  1. Click Delete in the sidebar.
  2. Confirm in the Confirm Delete dialog, or cancel to keep the order.

Delete order confirmation

Deletion is permanent for that order record in the portal; only proceed when you intend to remove it from management.

Need help?​

See Support & Escalation.