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Managing Orders

This guide explains how to manage existing orders in the USDN platform, including modifications, updates, and status tracking.

Order Management Overview​

Order Lifecycle​

  1. Order Creation
  2. Technical Review
  3. Implementation
  4. Testing
  5. Active Status
  6. Modifications (if needed)
  7. Decommissioning

Viewing Orders​

Order Dashboard​

  1. Access the Orders section
  2. View all orders in a list
  3. Filter by:
    • Status
    • Date
    • Type
    • Location

Order Details​

  1. Click on any order to view:
    • Configuration details
    • Status updates
    • Technical specifications
    • Contact information

Modifying Orders​

Available Modifications​

  1. Bandwidth adjustments
  2. Security updates
  3. Contact information
  4. Service level changes

Modification Process​

  1. Locate the order
  2. Click "Request Modification"
  3. Select modification type
  4. Enter new requirements
  5. Submit for review

Order Status Management​

Status Types​

  • Pending Review
  • In Progress
  • Testing
  • Active
  • Modification Pending
  • Decommissioning

Status Updates​

  1. Automatic notifications
  2. Email alerts
  3. Dashboard updates
  4. Status change logs

Documentation​

Required Documents​

  1. Original order details
  2. Change requests
  3. Approval forms
  4. Technical specifications

Document Management​

  1. Upload documents
  2. Version control
  3. Access control
  4. Audit trail

Billing and Invoicing​

Billing Management​

  1. View current charges
  2. Payment history
  3. Invoice downloads
  4. Billing modifications

Payment Processing​

  1. Automatic payments
  2. Manual payments
  3. Payment verification
  4. Receipt generation

Support and Maintenance​

Technical Support​

  1. Issue reporting
  2. Status updates
  3. Resolution tracking
  4. Escalation procedures

Maintenance Windows​

  1. Scheduled maintenance
  2. Emergency maintenance
  3. Notification process
  4. Impact assessment

Best Practices​

Order Management​

  1. Regular review
  2. Documentation updates
  3. Contact verification
  4. Performance monitoring

Communication​

  1. Status updates
  2. Change notifications
  3. Maintenance alerts
  4. Issue reporting

Troubleshooting​

Common Issues​

  1. Status discrepancies
  2. Billing questions
  3. Configuration issues
  4. Access problems

Resolution Steps​

  1. Check documentation
  2. Verify configurations
  3. Contact support
  4. Track resolution

Need Help?​

If you need assistance with order management:

  1. Review our Support and Escalation Levels to understand available support options
  2. Check our troubleshooting guide
  3. Contact support through the Support Portal
  4. Schedule a consultation with our Professional Services team