Factory bare-metal: unpack and go

For factory-shipped AdWAN appliances (for example Dell VEP1425), you no longer need to whitelist the serial in the portal before rack and power-on. The unit leaves manufacturing with a factory identity; you claim it into your organization, assign a site, cable per the SKU card, and power on.

Manual whitelist still available

The whitelist wizard and bulk CSV import remain supported for pilots, RMA replacements, lab units, and any device that was not factory-enrolled. Factory ZTP is the default path for volume shipments.

When to use this path

Situation	Path
New factory-shipped VEP1425 (or other factory-enrolled SKU)	This guide — claim → assign site → cable → power on
Pilot, lab, RMA, or pre-factory inventory	Managing device whitelists
Cloud VM (AWS / Azure / GCP)	Registering a device (bootstrap token)
On-prem VM	On-prem VM

Overview

Claim code (QR on box)  →  Redeem in portal  →  Assign site  →  Cable  →  Power on

After claim and site assignment, the platform creates a whitelist entry with SKU default port mappings. The appliance registers automatically on first boot — no serial typing in the whitelist wizard.

Step 1 — Claim the appliance

1. Log in to the customer portal.
2. Open Devices → Unassigned Appliances (/devices/unassigned).
3. In Claim with code, paste the code from the appliance label or QR (format usdn-claim:<code> or the code alone).
4. Optionally pick a site and environment now, or assign the site later from the table below.
5. Click Redeem code.

If your USDN sales engineer already claimed the serial to your org, skip redeem and go to Step 2.

Step 2 — Assign a site

If the appliance appears under Unassigned appliances (claimed but no site):

1. Click Assign site on the row.
2. Choose the target site and environment.
3. Confirm Assign site.

The platform applies the SKU interface mapping template (for VEP1425, see cable map below). You do not need the whitelist wizard for standard wiring.

Step 3 — Cable (VEP1425-V210)

Standard unpack-and-go wiring for branch CPE:

Port	Role	Connect to
GE1	Primary WAN	Customer ISP / handoff (DHCP)
GE2	Secondary WAN	Optional second uplink (DHCP)
GE3	Management	Optional; legacy mgmt port (prefer out-of-band when possible)
GE5	LAN	Switch or downstream LAN
Power	—	12V DC per faceplate

SFP+ and unused GE ports can stay disconnected; the agent can discover alternate WAN paths if your cabling differs.

Step 4 — Power on

1. Ensure GE1 has a route to the internet (for platform registration and controller reachability).
2. Power on the appliance.
3. First boot uses the factory identity burned at manufacture — the device calls the existing registration API (POST /v1/devices/add/) once the whitelist exists.
4. Within roughly 15–30 minutes (depending on WAN DHCP), the device should appear under Devices for the assigned site.

Verify

• Devices list shows the serial at the assigned site.
• No manual whitelist entry was required before power-on.
• If registration fails, confirm claim + site assignment completed before first boot, and that GE1 is cabled to a working WAN.

Troubleshooting

Symptom	Check
Redeem fails (expired / invalid code)	Contact USDN support or your SE for a new claim code
Serial not in unassigned list	Confirm the unit was factory-enrolled; use manual whitelist if it is a pilot/lab box
Device does not appear after power-on	Whitelist + site must exist before first boot; verify GE1 WAN DHCP
Wrong ports after boot	Non-standard cabling — SE can adjust mappings via the whitelist wizard

Related guides

• Unassigned Appliances (SE / admin) — internal runbook for claim codes and SE assign
• Managing device whitelists — manual path for pilots and RMA
• Registering a device — cloud and general device registration